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How to set up a loyalty programme in one afternoon
A practical guide for businesses with no spare time and no IT department: what to decide, what to print and how to explain it to whoever is behind the bar.
Blog
Customers who come back.
What actually works to make people repeat: real cases, numbers and mistakes we have already made ourselves.
Your cardboard stamp card is costing you money: 5 reasons
It worked for forty years, but it gets wet, it gets faked and it tells you nothing about your customers. What each card actually costs you, and how to fix it.
Why your customers don’t come back (and how to notice in time)
Around 70% of the people who walk into your place for the first time never return. Not because anything went wrong, but because nothing reminded them to come back.